FAQ
Where is the Mila Jewels online store located?
We have 3 offices:
- US Store
- UK Store
- Andorra Central Office
- UK Store
- Andorra Central Office
How does the Customer Service work?
We have 24/6 support.
We answer from Monday to Saturday fom 8:00 to 21:00. Feel free to ask us whatever you need to know, we are pleased to help you. (UK time).
Our e-mail is: hello@milajewels.com
We answer from Monday to Saturday fom 8:00 to 21:00. Feel free to ask us whatever you need to know, we are pleased to help you. (UK time).
Our e-mail is: hello@milajewels.com
Does Mila Jewels Store ship Internationally?
Yes, we are the best on that :)
What is the return policy?
You can find all information about returns here.
How long will it take for my order to arrive?
Processing will take 2 days from the time of your order. Shipping times vary depending on the country.
You can check all our delivery dates here.
* Please note that the majority of our products will arrive within a 10 business day time frame after the product has been processed and shipped. Some variability may cause the shipment to take more days depending on the location of shipment, security, customs and processing.
You can check all our delivery dates here.
* Please note that the majority of our products will arrive within a 10 business day time frame after the product has been processed and shipped. Some variability may cause the shipment to take more days depending on the location of shipment, security, customs and processing.
Contact:
Our e-mail : hello@milajewels.com
If I ordered multiple products, will they arrive all at once or separate?
All products will arrive at once.
What happens if one of my items breaks?
Mila Jewels is always committed to ensuring great customer service and a positive experience. We are more than pleased to offer our jewelry patrons a guarantee if your product is damaged, fades or is defective during normal wear.
This guarantee entitles you to a one-time replacement of the piece unless, as determined solely by Mila Jewels, your piece was intentionally damaged. In the event Mila Jewels no longer carries the product, you will be permitted to exchange your piece for another of equal or lesser value.
*Warranty does not apply to Footwear or Beach Towels.
This guarantee entitles you to a one-time replacement of the piece unless, as determined solely by Mila Jewels, your piece was intentionally damaged. In the event Mila Jewels no longer carries the product, you will be permitted to exchange your piece for another of equal or lesser value.
*Warranty does not apply to Footwear or Beach Towels.
What currency are the orders processed in?
All prices are in £, also you can choose your currency at top drop menu. You can pay in different currencies, we acept payment in:
- United States Dollar
- Euros
- Australian Dollar
- Canadian Dollar
- Danish Krone
- Hong Kong Dollar
- Singapore Dollar
- New Zealand Dollar
- Pount Sterling
- Yen
What are the payment methods accepted?
We accept the following forms of secure payment:
- PayPal
- VISA
- Mastercard
- American Express
- Apple Pay
- Google Pay
Feel free to contact us if you want to make the payment through your currency and is not included in this list.
2 Years Guarantee
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Your happiness is our priority!
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